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June 12 2018 12:07 AM
Hamad Medical Corporation’s (HMC) Centre for Patient Experience and Staff Engagement’s (CPESE) customer service programme – Nesma’ak – has assisted more than 2.2mn patients since it was established in June 2016, it was announced yesterday. In a press statement, HMC noted that Nesma’ak’s assistance included answering more than 900,000 way-finding requests, arranging more than 500,000 appointments for patient care, and replying to more than 200,000 general inquiries.
“As the main provider of secondary and tertiary healthcare for Qatar, and one of the leading hospital providers in the Middle East, HMC’s aim is to provide the safest, most effective, and most compassionate care to every one of our patients,” said Nasser al-Naimi, deputy chief quality officer, Patient Experience, and co-director for HMC’s Hamad Healthcare Quality Institute.
He noted that caring for all of HMC’s patients is a complex undertaking due to the continuous growth and diversification of the country’s population. “We aim to treat each and every patient with dignity and respect. They are reassured, educated, listened to, and addressed as an equal partner in their care. We aim to help patients navigate our healthcare system by providing them with the information
they need,” al-Naimi added.
With more than 275 patient experienced staff working across HMC facilities, CPESE is the driving force for engaging with patients and improving their experience while being cared for at HMC facilities. Al-Naimi explained that Nesma’ak was introduced as a key department within CPESE to support and improve the patient experience.
Last year, approximately 150 Nesma’ak staff were distributed across 12 hospitals and dozens of facilities, which welcomed, guided and supported more than 1.7mn outpatients and more than 325,000 inpatients cared for by HMC.
“Nesma’ak staff members who are stationed across HMC are always eager to meet and greet hospital visitors with a cheerful smile. Our team members who answer the calls received at our dedicated call centre ensure every patient inquiry and concern is heard and fully addressed,” al-Naimi said.
Stressing CPESE’s aim, al-Naimi cited his team is focused on patient experience, patient engagement, patient education, and staff engagement.
He said in addition to managing a busy call centre and information desks located across HMC’s network of hospitals, CPESE also manages a mobile library for patients. The CPESE team works with locally-based embassies to gather books published in various languages to cater to HMC’s diverse patient population.
“Another highlight of our service is collaboration with Qatar Post, which is being used to provide patients with more convenient access to everything from renewed health cards to certain medical supplies and medicines,” al-Naimi said. “We also developed a number of tools that are helping our staff improve the patient experience,” he pointed out.
“These include hospital walk-around initiative designed to assess patient experience and a Nesma’ak patient experience app, which now replaced manual data entry and allows for the immediate recording of patient feedback, comments, and complaints.”
Nesma’ak patient help desks can be found close to the main entrances of most HMC hospitals with satellite desks also located throughout the various hospitals and facilities. Patients can reach Nesma’ak on 16060, seven days a week, or via e-mail at firstname.lastname@example.org
Source : Gulf-Times
June 12 2018 12:12 AM
Doha Marketing Services Company (Domasco), exclusive distributor of GAC in Qatar, held an event for fleet customers, showcasing GAC fleet products and value added facilities recently at the Marriot Marquis City Center Doha Hotel. Some of these offerings include guaranteed buy-back, in-house finance, service contracts and extended warranty.
“GAC Motor has consistently introduced products that combine state-of-the-art technology and innovation which has resulted in strong sales performance in Qatar,” Domasco managing director Faisal Sharif said. “As we bring to market new GAC models, we anticipate demand to increase from fleet owners who are looking to bring down the life cycle costs of their asset. We are pleased with the response from the market and are committed to growing our fleet sales over the next couple of years,” he added.
GAC Motor develops and manufactures premium quality vehicles, engines, components and auto accessories and plans to introduce at least one new car model each year to offer customers a greater choice of products.
Source : Gulf Times
June 12 2018 12:09 AM
The Qatar Financial Centre (QFC) has celebrated Garangao at the Centre for Empowerment and Elderly Care (Ehsan) as part of its ‘Road to Humanity’ Ramadan campaign. The visit comes as part of the Ramadan campaign’s ‘One Family’ initiative, which features a series of workshops that aim to engage and empower members of the Qatar community, the QFC has said in a statement.
As part of the visit, a number of QFC employees and their families visited Ehsan, where they read stories to the elderly residents and shared Garangao gifts. “The evening’s celebrations instilled a sense of family belonging, as it stimulated and uplifted the spirits of all those gathered,” the statement noted.
Sarah al-Dorani, acting chief Marketing and Corporate Communications officer, QFC Authority, said: “The QFC’s ‘One Family’ initiative recognises that together we are all one community, and it is our responsibility to help others, share our talents for a stronger, enlightened society.
“It has been an enriching experience for the QFC staff to share in this local traditional celebration with the elderly. QFC employees and the residents of the centre immensely enjoyed spending time together and collectively embracing the spirit of the holy month of Ramadan.”
Jaber Mohamed al-Marri, director of the Information and Communication department, Ehsan, expressed his colleagues’ appreciation to members of the Qatar Financial Centre for their efforts, contributions to the community and solidarity with the needy.
Al-Marri highlighted that the recurring visits of QFC members to Ehsan centre to join the elderly in different activities have brought joy to the centre and its members. He also welcomed the QFC’s initiative and expressed his desire to pursue co-operation, which will reflect positively on the services provided to the elderly.
The Ehsan official stressed that co-operation would increase the quality and efficiency of services and contribute to the integration of elderly people into society, which is in line with the centre’s mission to empower and care for the elderly and to provide them with a safe and decent living environment.
Finally, he called on other institutions and companies to follow in the footsteps of the QFC and communicate with parents at Ehsan during the holy month of Ramadan, which will reflect positively on their psychological well-being and bring them joy.
Source : Gulf Times
Tashkent, Uzbekistan (UzDaily.com) — In January-May 2018, Uzbekistan increased passenger car production by 22.4% compared to the same period in 2017 – up to 64,190 units, the State Statistics Committee of Uzbekistan.
Output of trucks reached 1079 units in January-May 2018, which is 31.9% lower compared to the same period in 2017.
Production of buses in Uzbekistan decreased by 41.1% in January-May 2018 compared to January-May 2017 – up to 219 units. Uzbekistan increased output of tractors by 5.3 times – to 1,142 units.
The enterprises of Uzbekistan increased the output of automobile engines by 33% in the reporting period – up to 50,980 units.
Source : UzDaily
In accordance with the document, the following participants of criminal proceedings are subject to state protection:
1) the victim and his legal representative;
2) the witness;
3) public prosecutor and public defender;
4) the suspect, the accused, the defendant, their defenders and legal representatives;
5) convicted, acquitted, person in respect of whom the criminal case was terminated;
6) civil plaintiff, civil defendant and their representatives;
7) an expert, a specialist, an interpreter, an educated or involved psychologist.
State protection may also be subject to family members and close relatives of persons specified in part one of this article, the document notes.
State protection measures may also be applied before the institution of a criminal case against the applicant, the victim or witness of the crime or other persons contributing to the prevention or disclosure of the crime.
Ensuring the confidentiality of information (personal data) about the protected person is carried out by decision of the body providing security measures by imposing a ban on the issuance of information about the protected person from state and other information and reference funds held by operators, changes in his phone number and state registration numbers signs used by him or his vehicles.
When establishing data indicating the existence of a threat of encroachment on the life or health or property of the protected person, with his consent, the security authorities carry out his personal protection, protection of his home and property.
The housing and property occupied by the protected person can be equipped with technical means of surveillance, fire and burglar alarms, and other equipment.
Taking into account the degree of threat to the life and health of the protected person, the bodies providing security measures may, in accordance with the procedure established by the legislation of the Republic of Uzbekistan, issue special means of personal protection and technical means for fixing the unlawful infringements and warnings that are allowed against him.
The types of personal protective equipment and technical aids issued to the protected person, as well as the procedure for issuing them, are established by the Cabinet of Ministers of the Republic of Uzbekistan.
If necessary, adult protected persons with their consent, and minors with the consent of their parents or other legal representatives can be placed in places where they will be provided with security.
The term of stay in this place shall be agreed between the protected person and the body providing security.
With the consent of the protected persons or upon their application, they can be transferred to another temporary or permanent job (service) or other place of study, relocated to another temporary or permanent place of residence.
When relocating a protected person to another permanent place of residence, housing is provided to him at the expense of the State budget of the Republic of Uzbekistan, expenses related to relocation are reimbursed, material assistance is provided, employment is guaranteed and assistance is provided in the selection of a place of work (service) or studies similar to the previous one.
When the protected person relocates to another temporary place of residence, the previously occupied housing and job security guarantees for the former or similar place of work (service) or study remain with him for the entire period of his absence for the specified reason.
Resettlement to another place of residence, change of work (service) or study is carried out only in cases where the safety of the protected person cannot be ensured by applying other security measures with respect to him.
Upon the application of the protected persons or with their consent, they can be issued with identity documents and other documents with the change of last name, first name, patronymic and other information.
New surname, name, patronymic are selected by mandatory agreement with the protected person or by him, for minors – with the consent of their parents or other legal representatives.
In exceptional cases, when the security of a protected person cannot be ensured by other measures, upon his application or with his consent, the appearance of the protected person may be changed.